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These customers trust in OMNINET
OMNITRACKER in a nutshell
Professional Ticket Processing
- Greater efficiency and relief for your IT support
- Structured processing of tickets according to the ITIL®4 standard
- Standardized ticketing processes for greater customer satisfaction
- Simple ticket automation
- Greater transparency and more measurable quality
- Long-term solution for standardized service management
Monitoring and Event Management
Incident Management
Service Request Management
Problem Management
Change Enablement
Knowledge Management
Availability & Capacity
Management
Service Asset & Configuration Management (CMDB)
Reporting Dashboards (Business Intelligence)
Try the OMNITRACKER ITSM Center and see how simple
and efficient ticket processing can be.
The OMNITRACKER ITSM Center is based on ITIL®.
OMNITRACKER is internationally the first ITSM software with officially confirmed ITIL®4 conformity. A total of 15 ITIL®4 practices have been certified as ITIL®-compliant by the certification partner SERVIEW. ITIL® (“IT Infrastructure Library”) is a recognized best practice catalog.
As a reliable software manufacturer, we are delighted to be classified as an “Accredited Tool Vendor” at gold level with currently 15 certified practices (out of 9 required practices for this status), trained and certified employees, and further planned certifications. Furthermore, also OMNITRACKS, our IT service cloud, was awarded with silver.
This is how OMNINET stands out
- We enhance your tools with personal and exceptional service
- We are highly flexible in customization and automation
- We're committed to delivering quality with honest, and clear communication
- 100% local expertise: Our team is based in the Benelux, and our software is exclusively developed in Germany
- We maintain a transparent and supportive client approach, always delivering on our promises
- We provide structured processing of tickets according to the ITIL®4 standard
Try the OMNITRACKER ITSM Center and see how simple
and efficient ticket processing can be.