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dernières nouvelles
AI support in service organizations
The use of artificial intelligence offers enormous economic potential in many business areas—scarce human resources are a driver here that is further fueling the AI market. The requirements for the use of AI technologies in service organizations are high: data protection, quality, time and other resources in terms of hardware and know-how.
lire la suiteGold and silver for OMNINET: certified according to ITIL®
As a reliable software manufacturer, we are delighted to be classified as an “Accredited Tool Vendor” at gold and silver level with currently a total of 20 certified practices, trained and certified employees, and further planned certifications.
lire la suiteITSM trade fair: Service Space on June 18th, 2024, in Vienna
Please note: This event and all presentations will be in German language.
After a year’s break, this year’s “class reunion of the industry” will once again take place at the Schönbrunn Conference Center in Vienna, on June 18th, 2024.
The leading ITSM conference in Austria will once again offer valuable insights into the world of service management.
lire la suiteSERVIEW Summit BMPK24
Please note: This event will be in German language.
Themed “Wild Wild Best”, everything will revolve around pioneering solutions for the IT challenges of the present and future from May 15th to 17th, 2024 (pre-congress from May 13th, 2024) in Seeheim-Jugenheim. We recommend our keynote speech on “Individualization meets standardization—efficiency thanks to low code & AI”.
lire la suiteAI support in service organizations
The use of artificial intelligence offers enormous economic potential in many business areas—scarce human resources are a driver here that is further fueling the AI market. The requirements for the use of AI technologies in service organizations are high: data protection, quality, time and other resources in terms of hardware and know-how.
lire la suiteGold and silver for OMNINET: certified according to ITIL®
As a reliable software manufacturer, we are delighted to be classified as an “Accredited Tool Vendor” at gold and silver level with currently a total of 20 certified practices, trained and certified employees, and further planned certifications.
lire la suiteOMNINET Benelux gets new management team
OMNINET Benelux (OMNINET Technologies NV and OMNINET Netherlands) announces the composition of its new management team following the departure of Guy Werckx, who led the organization for 19 years. The new management team, consisting of two Managing Directors Christophe Faems and Gerben Wartena, will be supported by Harry Kenter and Pieter Vanhees and will be committed to the continued growth and innovation of the company.
lire la suiteHow innovative tools improve your supply chain management
Complying with the Supply Chain Duty of Care Act can be challenging, but is becoming increasingly important. With the right tools, you have the key success factor in hand to effectively map, manage, and control your supply chain. Reliable suppliers as well as high product quality are essential for a strong market position and sustained competitiveness.
lire la suiteProfessional article: Risk quantification
Meaningful and accurate risk quantification can create long-lasting added value for the entire company. However, our authors explain in this specialist article why the use of extreme values and conventional modeling should be avoided at all costs.el.
lire la suiteSLA in ITSM: definition, areas of application and content
The aim of SLAs is to define the subject matter of the contract (in this case the service) and its execution in advance using measurable parameters. At the same time, communication about the service should lead to a sustainable improvement in services and increase user and customer satisfaction.
lire la suiteOMNITRACKER version 12.6.0 has been officially released
OMNITRACKER version 12.6.0 has been officially released and is available for download. This version focuses on the implementation of several requirements from customer requests and customer projects in the area of Web Gateway 2 as well as on the elimination of defects.
lire la suiteOMNITRACKER version 12.5.0 has been officially released
OMNITRACKER version 12.5.0 has been officially released and is available for download. In addition to the chat integration of MS Teams, the version upgrade focuses on the functional enhancements of the Graph View.
lire la suite